5005bet Privacy Policy – Your Data Protection

This Privacy Policy describes how 5005bet, operator of the platform available at 5005bet.best, collects, uses, stores, and protects the personal information of users registered in Brazil. By creating an account or using any service provided by 5005bet — sports betting on the Brasileirão or Copa do Brasil, live casino, e-sports, slots, or any other feature — you agree to the terms of this Policy.

This Policy was written to be understood by anyone, not just lawyers. If anything is unclear, please contact our support team before proceeding.

1. Who we are — the data controller

For the purposes of the LGPD (Law No. 13,709/2018), the controller of personal data for users of the 5005bet is the company responsible for operating the platform 5005bet.best. All decisions regarding how data is collected, how long it is stored, and which partners it may be shared with are made by this entity.

The data protection officer (DPO) of 5005bet can be contacted by email at contato@5005bet.best for any request related to privacy and personal data protection.

2. What data we collect — and when

Data you provide at registration

When you create your account on 5005bet, we collect the following information:

• Full name as it appears on your official ID.
• CPF (Individual Taxpayer Registration) — used for identity verification and regulatory compliance.
• Date of birth — to confirm you are 18 years of age or older.
• Valid email address.
• Mobile phone number.
• Full residential address (when requested for verification).

Identity verification data (KYC)

To process withdrawals or in situations requiring enhanced verification, the 5005bet may request:

• Photo ID (national ID card, driver's license, or passport).
• Proof of address issued within the last 90 days.
• Selfie holding your ID document, or a photo of your face to confirm account ownership.

Platform-generated usage data

While using the 5005bet, we automatically collect:

Payment data

When you make a deposit via Pix, boleto bancário, credit/debit card, PicPay, or Mercado Pago, your financial data is processed directly by the payment providers contracted by 5005bet. The platform does not store full card numbers or sensitive banking details — only the transaction ID and payment method used for record-keeping and support purposes.

3. How we use your data

The 5005bet uses your personal data solely for the purposes described below. There is no secondary use without your prior authorization.

• Creating and managing your account: Registration, authentication, balance management and betting history.
• Processing financial transactions: Deposits via Pix, boleto, card, PicPay, and Mercado Pago; withdrawals via Pix; VIP Program cashback and promotional bonuses.
• Verifying identity: Confirm that you are over 18 and that you do not have an active self-exclusion in place.
• Preventing fraud and money laundering: Monitoring of suspicious activity in accordance with Law No. 9,613/1998 and applicable regulatory standards.
• Fulfilling legal obligations: Report suspicious transactions when required by Brazilian law.
• Providing support: Identify your account when contacting the 5005bet.
• Personalizing your experience: Recommend relevant promotions — such as cashback on Brasileirão Série A matches or bonuses for e-sports bets — based on your usage history.
• Marketing communications: Sending emails and notifications about promotions, bonuses, and news — with the option to unsubscribe at any time.
• Responsible gambling: Monitoring usage patterns to identify signs of problem gambling and proactively offer control tools.

4. Legal basis for data processing (LGPD)

The LGPD requires that all personal data processing have an explicit legal basis. The 5005bet processes your data on the following legal bases set out in Article 7 of Law No. 13,709/2018:

• Contract performance (art. 7, V): The processing of registration data, financial transactions, and betting history is necessary to perform the service agreement you accepted when creating your account.
• Compliance with a legal obligation (art. 7, II): Data such as CPF, date of birth, and transaction history are processed to comply with legal obligations imposed by Brazilian legislation on anti-money laundering, minor protection, and regulatory requirements in the betting sector.
• Legitimate interest (Art. 7, IX): Platform usage data — such as device type, session logs, and browsing patterns — is processed on the basis of the legitimate interest of 5005bet in preventing fraud, strengthening security, and improving the user experience.
• Consent (art. 7, I): For marketing communications and offer personalization, processing is based on your consent, which can be withdrawn at any time without affecting your use of the platform.

5. Sharing Data with Third Parties

The 5005bet does not sell your personal data. Sharing occurs only in the cases listed below, always with contractual data protection safeguards equivalent to those in this Policy:

Required operational partners

• Payment providers: To process deposits via Pix, boleto bancário, credit/debit card, PicPay and Mercado Pago, your transaction data is shared with contracted payment processors. These partners are contractually required to use the data solely for processing the transaction.
• Casino game providers: To operate the Live Casino, slots, and other games, session identifiers are shared with software providers. This data does not include detailed financial information or personal documents.
• Identity verification services (KYC): For document verification, images may be processed by specialized partners in compliance with the LGPD and international data security standards.
• Analytics and security tools: Aggregated and anonymized platform usage data may be processed by analytics tools for fraud detection and experience improvement. No personally identifiable data is included in this process.

Legal obligations

The 5005bet may share your data with Brazilian government, judicial, or regulatory authorities when legally required — for example, in response to court orders, requests from COAF (Financial Activities Control Council), or the Receita Federal. In such cases, sharing is limited to what is strictly necessary to comply with the official request.

6. Cookies and Tracking Technologies

The 5005bet uses cookies and similar technologies to ensure the platform works correctly and to improve your experience. See the types used below:

Essential cookies

Required for the platform's basic functionality. These include session cookies to keep you logged in, security tokens to prevent CSRF attacks, and language and region preferences. These cookies cannot be disabled without affecting how the platform works. 5005bet.

Performance cookies

They collect anonymous information about how users navigate the platform — which sections are most visited, average session duration, and errors encountered. They help 5005bet to identify and fix issues, improving the experience for everyone. They do not identify you individually.

Functionality cookies

They remember your preferences on the platform, such as favorite sports, odds display settings, and notification preferences. They make the experience more personalized without sharing data with third parties.

Marketing cookies

Used to display relevant promotions based on your usage profile. For example, if you frequently bet on Brasileirão Série A matches, you may receive football-related bonus notifications. You can disable this type of cookie in your account or browser settings.

How to manage cookies

Most browsers let you manage cookies through their settings. On mobile, your browser's privacy settings offer the same options. Disabling essential cookies may affect platform functionality — marketing and functional cookies can be turned off without impacting access to core features.

7. How we protect your data

The 5005bet employs a set of technical and organizational measures to protect your data against unauthorized access, alteration, improper disclosure, or destruction:

• SSL/TLS encryption: All communication between your device and the servers of 5005bet is encrypted with up-to-date SSL/TLS protocols. This covers login, browsing, betting, and financial transactions.
• Data encryption at rest: Sensitive data stored on the servers of 5005bet — such as tax IDs, verification information and financial history — are stored with additional encryption at rest.
• Access controls: Only employees and systems with verified operational need have access to users' personal data. Access is logged and regularly audited.
• Continuous monitoring: The systems of 5005bet are monitored 24 hours a day to detect suspicious access, intrusion attempts, or anomalous behavior.
• Authentication: The platform supports two-factor authentication (2FA) for users who want an extra layer of security when logging in.
• Security testing: The 5005bet conducts periodic security assessments to identify and fix vulnerabilities before they can be exploited.

8. How long we keep your data

The 5005bet retains your personal data for as long as necessary to fulfill the purposes described in this Policy and to meet applicable legal obligations in Brazil. The criteria used to determine retention periods are:

• Active account data: Retained for as long as your account remains active on the platform.
• Data after account closure: Registration information, betting history and transaction records are kept for up to 5 years after account closure, in accordance with tax legislation requirements, anti-money laundering rules and legal defense purposes.
• Verification data (KYC): Identity documents and proof of address are retained for the period required by current regulations for financial platform operators in Brazil.
• Cookies and session data: Session cookies are deleted at the end of each session. Persistent preference cookies have a maximum validity of 12 months.
• Support communications: Chat history with the support team at 5005bet is kept for 2 years for quality assurance and dispute resolution purposes.

Once the applicable retention period expires, data is securely deleted or anonymized in a way that prevents individual identification. Anonymized data may be kept indefinitely for statistical purposes and does not constitute personal data processing under the LGPD.

9. Your rights as a data subject

The LGPD grants you, as a data subject, a set of rights that 5005bet is committed to honoring in full. You may exercise any of these rights by submitting a request to contato@5005bet.best with the subject line "LGPD Request".

Your rights include:

• Access: Request a copy of all personal data that 5005bet holds about you.
• Correction: Request the correction of incomplete, inaccurate, or outdated data — such as your name, address, or email.
• Deletion: Request the deletion of your personal data, except where retention is required by law (such as tax records and anti-money laundering data).
• Portability: Request an export of your data in a structured, machine-readable format for transfer to another controller.
• Objection: Object to data processing carried out on the basis of the legitimate interest of 5005bet, stating the reasons for the objection.
• Consent withdrawal: Withdraw consent for processing based on consent — such as marketing communications — at any time, without affecting your access to the platform.
• Information on sharing: Request information about which third parties your data has been shared with.
• Review of automated decisions: Request human review of automated decisions that affect your interests, such as betting limits or account restrictions.

The 5005bet responds to rights requests within 15 business days. For more complex cases, this deadline may be extended by an additional 15 days, with prior notice explaining the reason for the extension.

10. Minors

The 5005bet is a platform exclusively for users aged 18 and over. Access to and use of the platform's services by minors is strictly prohibited. The platform takes active measures to prevent underage registration, including CPF verification and date of birth checks at sign-up, as well as identity document verification before withdrawals are processed.

If we identify that an account was created by someone under 18, it will be closed immediately and any balance will be returned to the original payment method, following verification. If you suspect that a minor has accessed the platform using your details, please contact 5005bet support. 5005bet immediately.

The 5005bet does not intentionally collect personal data from individuals under 18. Should we become aware that data from a minor has been inadvertently collected, we will take immediate steps to delete it.

11. International Data Transfers

Some of the operational partners of 5005bet — such as live casino software providers or fraud detection systems — may process data on servers located outside Brazil. In such cases, the 5005bet adopts the following safeguards:

• Working exclusively with partners that maintain data protection standards equivalent to or higher than those required by the LGPD.
• Inclusion of standard data protection contractual clauses in all agreements with partners involving international data transfers.
• Transfer limited to the minimum necessary for the operation of the specific contracted service.
• Regular monitoring of data protection compliance by international partners.

Under no circumstances does an international transfer include identity documents, CPFs, or detailed financial data belonging to Brazilian users of the 5005bet.

12. Changes to this Privacy Policy

The 5005bet may update this Privacy Policy to reflect changes in Brazilian law, platform practices or services offered. Our commitment is to always be transparent about any such changes.

When significant changes occur — those that affect your rights as a data subject or the way your data is used — you will be notified at least 7 days in advance by email or via a notification in your account dashboard on the 5005bet.

Minor updates — such as text corrections, clarity improvements, or contact details — may be made without prior notice. The "last updated" date at the top of this page will always reflect the most current version of the document.

Continued use of the platform after any changes take effect constitutes acceptance of the updated Policy. If you do not agree with the changes, you may request account closure before the effective date at no additional cost.

13. Contact, DPO, and privacy channel

To exercise your rights as a data subject, ask questions about this Policy, or report any privacy concern on 5005bet, use the channels below:

• DPO (Data Protection Officer) email: contato@5005bet.best — use the subject line "LGPD Request" so your message is routed correctly.
• Live chat: Available 24/7 directly on the platform. For access, correction, or deletion requests, the support agent will open a formal ticket with a guaranteed response deadline.
• Help center: Go to the FAQ for quick answers to the most common questions about privacy and account security.

All customer support at 5005bet is conducted in Brazilian Portuguese. LGPD-related requests are handled as a priority and within the deadlines set by law — up to 15 business days for standard cases.